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Cookie Management and Telemetry Policy

1. What Are Cookies?

Cookies are small text files stored on your device, computer, tablet, or smartphone, when you access a website. They allow the website to recognise your device on future visits, store preferences, and improve your browsing experience.

In addition to cookies, we may use similar technologies such as web beacons, tracking pixels, local storage, and session storage to collect information about how you interact with our platform.

2. Purpose of Cookie Use

Cookies perform several functions that are essential for the proper functioning of online services and for offering a personalised experience. Without certain cookies, some platform features may not be available.

3. Types of Cookies We Use

3.1. Essential Cookies

These cookies are necessary for the basic operation of the platform and cannot be disabled in our systems. They allow us to:

  • Keep your session active while you browse;
  • Support secure authentication and login flows;
  • Implement fraud prevention and other security measures;
  • Process essential transactions;
  • Balance server load during traffic peaks.

Examples: session identifiers, authentication tokens, security flags.

3.2. Functional Cookies

These cookies allow the platform to remember your preferences and settings, such as:

  • Selected language and localisation;
  • Theme and visual preferences;
  • Partially completed form information;
  • Notification settings;
  • Dashboard customisation and favourites.

Examples: preferred language, theme mode, form autofill settings.

3.3. Performance Cookies

These cookies collect information about how you use the platform and help us identify issues and opportunities for improvement.

  • Most visited pages and time spent on them;
  • User navigation paths and flows;
  • Errors encountered during use;
  • Page load speed;
  • Effectiveness of new features.

Examples: analytics cookies and anonymous session duration metrics.

3.4. Marketing Cookies

These cookies are used to present more relevant content and measure the effectiveness of communication campaigns.

  • Displaying personalised offers and remarketing messages;
  • Measuring campaign conversions;
  • Limiting ad frequency;
  • Running A/B tests for layouts and copy.

Important: these cookies are activated only with your explicit consent.

4. Third-Party Cookies

Some cookies may be placed by third-party services and partners integrated into our platform, such as analytics, anti-bot, and campaign measurement providers.

  • Analytics providers for traffic and behaviour analysis;
  • Bot protection and form security services, when enabled;
  • Session replay or heatmap providers, where applicable and properly configured;
  • Marketing and conversion platforms.

These third parties have their own privacy and cookie policies, governed by their respective terms of service.

5. Cookie Duration

5.1. Session Cookies

Session cookies are temporary and expire when you close your browser. They are used to help maintain session integrity and security during navigation.

5.2. Persistent Cookies

Persistent cookies remain on your device for a defined period or until they are manually deleted.

  • Short term: 24 hours to 7 days;
  • Medium term: 30 to 90 days;
  • Long term: up to 1 or 2 years for aggregate analytics when applicable.

6. Cookie Management

6.1. Through the Consent Banner

When you access the platform, you may choose to:

  • Accept all: authorise all applicable categories of cookies;
  • Allow only necessary cookies: keep only strictly essential cookies active.

You may review your preferences again whenever we provide new consent controls or settings.

6.2. Through Browser Settings

Modern browsers allow you to manage cookies by:

  • Blocking all cookies;
  • Blocking only third-party cookies;
  • Showing notices when cookies are sent;
  • Deleting existing cookies;
  • Using private or incognito browsing mode.

Note: disabling essential cookies may prevent proper operation of the platform, including login and investment-related features.

6.3. Browser Settings Links

7. Impact of Refusing Cookies

If you decide not to accept cookies or delete them, please note that:

  • Essential cookies may be required for access to protected areas;
  • Language and customisation preferences may be lost;
  • You may need to log in repeatedly;
  • Some convenience features may stop working properly;
  • Analytics may become less effective in identifying improvements.

8. Cookies and Data Protection

In line with the LGPD, we are committed to:

  • Transparency about which cookies are used and for what purpose;
  • Freely given, informed, and unambiguous consent for non-essential cookies;
  • The ability to withdraw consent whenever applicable;
  • Not using cookies to collect sensitive data without a valid legal basis;
  • Appropriate protection of collected data.

9. Updates to this Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in applicable laws or regulations;
  • New platform features;
  • Changes involving third-party services;
  • Improvements in our privacy practices.

We will notify users of material changes through email or a highlighted notice on the platform whenever appropriate.

10. Contact

For questions about this Cookie Policy or to exercise data-related rights, please contact us:

  • Email: privacidade@poupzcapital.com.br
  • Address: Av. Brigadeiro Faria Lima, 3477, Torre Norte, 14º Andar, Itaim Bibi, São Paulo/SP, ZIP 04538-133, Brazil
  • Business hours: Monday to Friday, from 9 AM to 6 PM (except national holidays).